Privacy Policy

Overview

This Privacy Policy explains how VulchIR collects, uses, discloses and protects information about individuals and their rights. It applies to website visitors, service users, those connecting third-party integrations and anyone receiving communications from us.

1. Applicability

This policy covers your interactions with VulchIR's website and services. It does not apply to data processed on behalf of business customers where those customers control the information. Third-party websites and services operate under their own separate privacy policies.

2. Information We Collect

VulchIR collects:

• Information you provide directly — names, emails, phone numbers, account details
• Data from connected third-party services you authorise
• Automatically collected data including device information, IP addresses, usage patterns and diagnostic logs through cookies and similar technologies

3. How We Use Information

Information supports service delivery, user authentication, account management, fraud prevention, legal compliance and aggregated analytics. We do not sell personal information.

4. Information Sharing

VulchIR shares data with service providers, business customers and administrators, connected third-party services at your direction, legal authorities when required and in business transfer scenarios. We do not share your data for advertising purposes.

5. Cookies

We use cookies for website operation, session maintenance, analytics and security. You can control cookie settings through your browser preferences. Disabling cookies may affect some functionality.

6. Data Retention

Information is retained as long as necessary for service provision, legal compliance and dispute resolution, then deleted or anonymised.

7. Security

VulchIR employs administrative, technical and physical safeguards to protect your information. No method of transmission or storage is completely secure. You are responsible for protecting your own credentials.

8. International Data Transfers

Processing occurs primarily in the United Kingdom and other countries where appropriate safeguards are implemented in accordance with applicable law.

9. Your Rights

Depending on your location and applicable law, you may request access, correction, deletion, or restrictions on the processing of your personal data. Business customer users should first contact their organisation. To exercise your rights, contact us at privacy@vulchir.com.

10. Children's Privacy

Our services are not directed toward children under the age of 13. We do not knowingly collect personal information from children.

11. Policy Changes

Updates to this policy will be posted on this page with the “Last updated” date refreshed accordingly. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact

Privacy questions may be directed to privacy@vulchir.com.